Privacy Policy

1. Who We Are

ThermoBuild Systems ("we", "us", "our") is a specialist insulation contractor based in Dublin, Ireland. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website (www.thermobuild.ie), submit a quote request, or otherwise interact with us. We are committed to protecting your privacy in accordance with the General Data Protection Regulation (GDPR) and the Irish Data Protection Act 2018.

2. Information We Collect

We may collect the following categories of personal data:

• Contact details: name, company name, email address, phone number and postal/project address.
• Enquiry details: service required, project type, project size, budget, preferred start date and any message content you provide.
• Uploaded files: drawings, plans or photographs you choose to upload via our quote request form.
• Employment information: CVs, cover letters and related details submitted in connection with a job application.
• Technical data: IP address, browser type, device information and website usage data collected via cookies and analytics tools (see our Cookie Policy).

3. How We Use Your Information

We use personal data collected through this website to:

• Respond to quote requests and general enquiries;
• Prepare and issue quotations and, where instructed, deliver contracted works;
• Communicate with you about your project, including scheduling and site coordination;
• Process job applications and contact candidates about vacancies;
• Improve our website and services through aggregated, anonymised analytics; and
• Comply with our legal, accounting and regulatory obligations.

4. Legal Basis for Processing

We process your personal data on the basis of: (a) your consent, where you submit an enquiry or contact form; (b) the performance of a contract, where we are engaged to carry out works; (c) our legitimate business interests in responding to enquiries and improving our services; and (d) compliance with a legal obligation, where applicable.

5. Sharing Your Information

We do not sell your personal data. We may share limited information with trusted third parties who support our business operations, such as IT hosting providers, email service providers, accounting software providers, and — where relevant to a specific project — main contractors, subcontractors or suppliers involved in that project. Any third party processing personal data on our behalf is required to do so in accordance with applicable data protection law.

6. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting or reporting requirements. Enquiry and quotation data is typically retained for up to 7 years for accounting and warranty purposes; unsuccessful job applications are typically retained for up to 12 months unless you consent to us retaining your details for longer.

7. Your Rights (GDPR)

Under the GDPR, you have the right to: access the personal data we hold about you; request correction of inaccurate data; request erasure of your data in certain circumstances; restrict or object to processing; request data portability; and withdraw consent at any time where processing is based on consent. To exercise any of these rights, please contact us using the details below. You also have the right to lodge a complaint with the Data Protection Commission (www.dataprotection.ie) if you believe your data protection rights have been infringed.

8. Cookies

Our website uses cookies to operate correctly and to understand how visitors use our site. Full details of the cookies we use and how to manage your preferences are set out in our Cookie Policy.

9. Data Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure or destruction. While we take reasonable steps to safeguard your information, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

• Email: info@thermobuild.ie
• Phone: 083 448 5000
• Post: ThermoBuild Systems, Dublin, Ireland

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last updated" date.